We have a seal applied to the shipping box in order to ensure the quality, once the seal is opened items cannot be returned (customs controls are excluded as we do not have any influence on their controls). If there are any problems with the products just get in touch with us at info@cremaskincare.com 

We offer free shipping Worldwide.

Please check the import regulations of your country in order to determine if you have to pay any import taxes based on the purchase amount. We cannot control any additional import taxes that your local customs requests.

We work mainly with DHL/Deutsche Post to deliver our products to customers worldwide. Depending on the country there are different durations and customs to be taken into consideration. Additional information can be found here:

https://www.deutschepost.de/content/dam/dpag/images/B_b/Briefe_ins_Ausland/downloads/dp-brief-international-landfuerland-012019.pdf

https://www.dhl.de/content/dam/images/pdf/dhl-einfuhr-und-zollvorschriften_082018.pdf